Support
We're here to help.
Having trouble with Family XOXO, or have an idea to make it better? Send an email and include your Roku model and a short description of what's happening.
support@familyxoxo.comCommon questions
My photos or videos won't load.
Family XOXO streams from your family's Jellyfin server. Make sure the computer running Jellyfin is on and awake, that the Jellyfin server is running, and that your Roku can reach it on your network.
Does Family XOXO collect my data?
No. There are no ads, no analytics and no tracking. Read the Privacy Policy for details.
How do I remove the channel?
On your Roku home screen, highlight Family XOXO, press the * (star) button on your remote and choose Remove channel.
When is the family cloud coming?
The shared family cloud is in the works. Email us if you'd like to hear when it's ready.